For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very depressing when you are unable to activate this software after purchase.

Firstly, I'd like to express our deepest apologies for the inconvenience. Look forward to getting in touch with you sincerely! As we are not sure of the specific product name you are referring to, would you please send us your contact email or order number after receiving a request from Trustpilot? You may also report the issue with more details at We'll further look into it and then give you some professional suggestions or instructions. Wondershare values each customer's benefits and we care about the voice of each user. This is the reason you might need to pay for major upgrades in the future. In order to bring more cool experiences for our users, our R & D team is always investing more to develop new features or functions on major versions.

A perpetual license is a one-time payment, which means the user owns the software for a lifetime and has free minor updates within this version. In line with your concern, please allow us to make some explanation as below. We sincerely apologize for the doubt and inconvenience that happened on your end.

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